Test Drive Our New Site! We have some improvements in the works that we're excited for you to experience. Click here to try our new, faster, mobile friendly beta site. We will be maintaining our current version of the site thru the end of 2024, so you can switch back as our improvements continue.
Legislation Quick Search
Advanced Search
Pennsylvania House of Representatives
05/16/2024 04:30 PM
Pennsylvania House of Representatives
https://www.legis.state.pa.us/cfdocs/Legis/CSM/showMemoPublic.cfm?chamber=H&SPick=20230&cosponId=41262
Share:
Home / House Co-Sponsorship Memoranda

House Co-Sponsorship Memoranda

Subscribe to PaLegis Notifications
NEW!

Subscribe to receive notifications of new Co-Sponsorship Memos circulated

By Member | By Date | Keyword Search


House of Representatives
Session of 2023 - 2024 Regular Session

MEMORANDUM

Posted: August 9, 2023 01:37 PM
From: Representative Joe Ciresi
To: All House members
Subject: Requiring State Agencies to Provide Live Phone Services
 
Our state agencies provide important services and administrative functions. Naturally, Pennsylvanians want ready access to state agencies for information on these services and responsibilities. However, members of the public often face frustrations when attempting to contact these agencies via phone. Ineffective customer service systems continuously redirect individuals and make speaking with a live representative difficult and time consuming.
 
That is why I am introducing legislation to require our state agencies to have live phone services available on their public lines. This will increase the quality of service to the public from state agencies, and it will streamline the process by which members of the public can have their questions answered and access important information.
 
Please join me in co-sponsoring this needed legislation to improve the accessibility and convenience of phone services from our state agencies. Your consideration is appreciated.
 


Introduced as HB1671