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House of Representatives
Session of 2021 - 2022 Regular Session


Posted: March 2, 2021 01:54 PM
From: Representative Michael J. Driscoll
To: All House members
Subject: Event Ticketing Purchase Protection
During disaster emergencies, consumers who have spent their hard-earned money may be left holding tickets to cancelled events. Far too often, these individuals are either denied a refund or must wait months to receive a refund. This is not fair and should never happen!
As we have seen firsthand, many of our constituents are struggling financially due to lost income resulting from the COVID-19 pandemic. They may desperately need their refunded money to help pay bills or purchase necessary household items.
To help alleviate some of the concerns ticket purchasers have right now, I will be introducing legislation that would require ticket sellers to provide consumers with a full refund upon the issuance of a disaster emergency declaration. Under this proposal, ticket sellers would be required to provide a refund for the full purchase price of a ticket within 30 days of receipt of a request from a consumer. Those holding tickets to a cancelled event could request a refund in writing or electronically through the issuer’s Internet website, if available.
I hope that you will join me in supporting this effort to ensure that consumers are not financially penalized for things beyond their control, especially during such extraordinary times.

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Introduced as HB1316