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House Co-Sponsorship Memoranda
House of Representatives
Session of 2023 - 2024
Regular Session
MEMORANDUM
| Posted: | June 15, 2023 09:31 AM |
|---|---|
| From: | Representative Tina Pickett and Rep. Clint Owlett, Rep. Martin T. Causer, Rep. Jonathan Fritz, Rep. Joe Hamm, Rep. Alec J. Ryncavage |
| To: | All House members |
| Subject: | Holding Telecom Companies Accountable |
| Imagine living in a rural community with limited cell phone coverage and relying on your landline for a medical device that literally could save your life. Now imagine that line not working for six to eight weeks at a time. How scary would that be for you and for your family? To add insult to this incredible lack of service, the telecommunication company makes multiple appointments to come fix your line, but never shows up and never communicates when the service you pay for will be restored. Soon we will be introducing legislation that will require a telecommunication company to notify a customer if they will not be showing up for a scheduled appointment. If they fail to show up for the scheduled appointment and fail to notify the customer, they will be required to reimburse the customer $25 per hour for the window of time they had the customer stay at home waiting for them. It’s incredibly sad to need legislation like this, but this was a huge issue that came up in a PUC hearing with a telecommunication company that is constantly failing to fix landlines and leaving customers waiting for hours for appointments that are not being kept, not to mention waiting for weeks for their service to be restored. Please join us in making sure we hold these companies accountable for their lack of service, as their failures can put lives at risk. |
Introduced as HB1621