
(1) For obtaining a part or tool or documentation, at
costs and terms, including convenience of delivery, and
including rights of use, equivalent to the most favorable
costs and terms offered by the original equipment
manufacturer to an authorized repair provider, using the net
costs that would be incurred by the authorized repair
provider in obtaining an equivalent part or tool or
documentation from the original equipment manufacturer,
accounting for any discounts, rebates or other incentive
programs in arriving at the actual net costs.
(2) In addition to the requirements under paragraph (1),
for documentation, including any relevant updates, at no
charge, except that, when the documentation is requested in
physical printed form, a charge may be included for the
reasonable actual costs of preparing and sending the copy.
"Firmware." A software program or set of instructions
programmed on digital electronic equipment or on a part for such
equipment to allow the equipment or part to communicate with
other computer hardware.
"Independent repair provider." As follows:
(1) The term includes an individual or business that:
(i) operates in this Commonwealth;
(ii) does not have an arrangement described in the
definition of "authorized repair provider" with an
original equipment manufacturer;
(iii) is not affiliated with any individual or
business that has such an arrangement; and
(iv) is engaged in the services of diagnosis,
maintenance or repair of digital electronic equipment.
(2) An original equipment manufacturer or, with respect
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