S1112B1666A07291 LKK:AAS 09/21/20 #90 A07291
AMENDMENTS TO SENATE BILL NO. 1112
Sponsor: SENATOR TOMLINSON
Printer's No. 1666
Amend Bill, page 1, line 8, by inserting after "amended"
and the section is amended by adding a subsection
Amend Bill, page 1, line 15, by striking out "and" and
inserting a comma
Amend Bill, page 3, lines 7 through 13, by striking out "The
commission shall not promulgate any" in line 7, all of lines 8
through 12 and "subscriptions." in line 13
Amend Bill, page 3, line 17, by inserting after "given"
the emergence of new industry participants,
technological changes, electronic means for billing and
customer notices, costs of compliance, consumer preference,
Amend Bill, page 3, by inserting between lines 20 and 21
(c.1) Issues, disputes and appointments.--The following
shall apply:
(1) If a customer of a retail voice service within the
commission's jurisdiction contacts the commission with an
issue or dispute with the customer's local exchange
telecommunications company, the commission shall forward
relevant information to a local exchange telecommunications
company-maintained e-mail address. The local exchange
telecommunications company shall begin an investigation and
make a good faith effort to resolve the issue or dispute in a
manner satisfactory to both parties. In the event the issue
or dispute is not resolved within 30 days, the local exchange
telecommunications company shall inform the commission and
the commission shall advise the customer of the option to
pursue mediation before the commission.
(2) For a service installation or repair appointment for
voice service within the commission's jurisdiction, the local
exchange telecommunications company shall make a good faith
effort to establish a mutually agreeable date and appointment
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window with the customer. The local exchange
telecommunications company shall keep the appointment unless
the customer is given advance notice that a change to the
appointment is necessary.
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