to the commission's authority to alter, amend, waive or
rescind the regulations according to applicable law.
(4) The commission shall promptly rescind the
regulations waived under paragraph (1).
(5) With the exception of the regulations specified in
paragraph (2), every three years after the effective date of
this paragraph, the commission shall undertake a review of
all regulations applicable to telecommunications carriers and
shall rescind regulations that are no longer necessary or in
the public interest. If the commission promulgates any new
regulation applicable to telecommunications carriers, then
the new regulation must be supported by factual findings and
determinations, based on an evidentiary record, demonstrating
need for the regulation given the emergence of new industry
participants, technological changes, electronic means for
billing and customer notices, costs of compliance, consumer
preference, the competitive market for telecommunications
services and that the benefits of the regulation outweigh the
cost to comply with and enforce the regulation.
(c.1) Issues, disputes and appointments.--The following
shall apply:
(1) If a customer of a retail voice service within the
commission's jurisdiction contacts the commission with an
issue or dispute with the customer's local exchange
telecommunications company, the commission shall forward
relevant information to a local exchange telecommunications
company-maintained e-mail address. The local exchange
telecommunications company shall begin an investigation and
make a good faith effort to resolve the issue or dispute in a
manner satisfactory to both parties. In the event the issue
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