and Reform or its successor , shall establish policies and
procedures to facilitate the purposes of the ombudsman. The
policies and procedures shall include procedures for filing
complaints, investigating complaints and taking action to
implement resolutions to complaints, including the use of State
agency enforcement authority to resolve complaints as
recommended by the ombudsman.
(f) In ensuring that the goals of the ombudsman are met, the
following shall apply:
(1) The ombudsman shall monitor the development and
implementation of Federal, State and local statutes, regulations
and policies regarding services and supports for children with
mental health disorders, including the education of children
with mental health disorders.
(2) The ombudsman shall maintain complete records of
complaints received, the actions taken, findings, outcomes and
recommendations in response to any complaints and other actions,
including those taken by the Commonwealth and private agency
responses to serious complaints.
(3) Each quarter, the ombudsman shall send a report to each
government agency that was the subject of a complaint received
by the ombudsman during the relevant period, listing the
complaints involving that agency that were received during the
past quarter . The ombudsman shall meet regularly with the
secretary, the Deputy Secretary for Mental Health and Substance
Abuse Services and the Executive Director of the Governor's
Office of Advocacy and Reform or its successor and shall report
on any Statewide problems that the ombudsman has identified and
potential solutions.
(4) The ombudsman shall report annually, within one hundred
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