Legislative Budget and Finance Committee to conduct a study on
the effectiveness and cost of health and human services hotlines
provided by the Commonwealth in the Department of Aging,
Department of Drug and Alcohol Programs, Department of Health
and the Department of Human Services as well as the Pennsylvania
Public Utility Commission and the Pennsylvania Housing Finance
Agency; and be it further
RESOLVED, That the study include an analysis of the number of
the hotlines currently staffed by Commonwealth employees or
contracted with other businesses and organizations within this
Commonwealth or otherwise; and be it further
RESOLVED, That the study identify the operating hours of each
hotline maintained by the departments; and be it further
RESOLVED, That the study include individual contact options
for each hotline, including translation services, services for
deaf and hard-of-hearing, texting, website search, applications
for mobile devices or other forms of technology, in addition to
other capabilities significant to the study; and be it further
RESOLVED, That the study determine the cost to the
Commonwealth to maintain each hotline, maintained by the
departments and identify the appropriations from which the costs
are paid; and be it further
RESOLVED, That the study identify other resources and
contributions by private or charitable entities to support each
hotline maintained by the departments; and be it further
RESOLVED, That the Legislative Budget and Finance Committee
report its findings to the the General Assembly within 180 days
of the adoption of this resolution.
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