PRINTER'S NO. 2120
No. 224 Session of 1999
INTRODUCED BY LaGROTTA, DeWEESE, COY, LESCOVITZ, KIRKLAND,
LEDERER, ROONEY, TRAVAGLIO, SURRA, GEORGE, SANTONI, MELIO,
WOJNAROSKI, VAN HORNE, PISTELLA, SOLOBAY, MARKOSEK, SAINATO,
HALUSKA, GORDNER, STABACK, WALKO, SHANER, GIGLIOTTI,
LAUGHLIN, PETRARCA, BEBKO-JONES, HARHAI, PESCI, CAPPABIANCA,
TIGUE, JOSEPHS, DeLUCA AND YUDICHAK, JUNE 21, 1999
REFERRED TO COMMITTEE ON RULES, JUNE 21, 1999
A RESOLUTION
1 Directing the Consumer Affairs Committee to hold immediate
2 public hearings on the Pennsylvania Public Utility Commission
3 Complaint Hotline.
4 WHEREAS, The Pennsylvania Public Utility Commission was
5 audited by the Auditor General for a 30-month period from July
6 1, 1996 to December 31, 1998; and
7 WHEREAS, It was found that the Pennsylvania Public Utility
8 Commission did not answer 90% of more than seven million
9 attempted consumer calls; and
10 WHEREAS, State law mandates that the Pennsylvania Public
11 Utility Commission's Bureau of Consumer Services provide
12 responsive, efficient and accountable management of consumer
13 inquiries and complaints; and
14 WHEREAS, A one-in-ten completion rate is not responsive,
15 efficient or accountable; and
16 WHEREAS, Pennsylvania's consumers deserve the attention of
1 the Commonwealth's government and the Pennsylvania Public
2 Utility Commission in resolving their complaints and inquiries;
3 therefore be it
4 RESOLVED, That the House of Representatives direct the
5 Consumer Affairs Committee to immediately hold one or more
6 public hearings to determine how the Pennsylvania Public Utility
7 Commission Complaint Hotline has failed consumers and what
8 remedies are necessary to prevent unresponsive, inefficient and
9 unaccountable management from recurring in the future.
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