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        PRIOR PRINTER'S NOS. 180, 297                  PRINTER'S NO. 512

THE GENERAL ASSEMBLY OF PENNSYLVANIA


HOUSE BILL

No. 200 Session of 2001


        INTRODUCED BY ADOLPH, BARRAR, ALLEN, ARGALL, M. BAKER, BARD,
           BELARDI, BENNINGHOFF, BISHOP, CALTAGIRONE, CAPPABIANCA,
           CAPPELLI, CLARK, CLYMER, M. COHEN, CORRIGAN, COY, CURRY,
           DeLUCA, D. EVANS, FAIRCHILD, FEESE, FICHTER, FLICK, FRANKEL,
           FREEMAN, GABIG, GEIST, GEORGE, GODSHALL, GORDNER, HARHAI,
           HENNESSEY, HERMAN, HERSHEY, HESS, HUTCHINSON, JADLOWIEC,
           KAISER, KELLER, KENNEY, LAUGHLIN, LEH, MAHER, MANDERINO,
           MANN, MARSICO, McNAUGHTON, MELIO, MICOZZIE, R. MILLER,
           S. MILLER, NAILOR, ORIE, PETRARCA, PETRONE, PIPPY, PISTELLA,
           RAYMOND, ROHRER, ROSS, RUBLEY, SATHER, SCHRODER, SCHULER,
           SHANER, S. H. SMITH, SOLOBAY, STABACK, T. STEVENSON,
           E. Z. TAYLOR, TIGUE, VANCE, WALKO, WATSON, WILT, WOGAN,
           WRIGHT, YEWCIC, ZUG, YUDICHAK, CIVERA, SEMMEL, SAINATO,
           METCALFE, STEELMAN, McCALL, C. WILLIAMS, LEDERER, DeWEESE,
           HORSEY, SAYLOR, RUFFING, TRELLO, PALLONE, STETLER, BOYES,
           L. I. COHEN AND HABAY, JANUARY 24, 2001

        AS RE-REPORTED FROM COMMITTEE ON APPROPRIATIONS, HOUSE OF
           REPRESENTATIVES, AS AMENDED, FEBRUARY 5, 2001

                                     AN ACT

     1  Reenacting and amending the act of December 20, 1996 (P.L.1504,
     2     No.195), entitled "An act providing for the rights and
     3     privileges of taxpayers," further providing for disclosure
     4     statement of rights of taxpayers and for the Taxpayers'
     5     Rights Advocate; providing for innocent spouse relief, for     <--
     6     burden of proof and for reports to the General Assembly; and
     7     further providing for the expiration date.

     8     The General Assembly of the Commonwealth of Pennsylvania
     9  hereby enacts as follows:
    10     Section 1.  The title and the act of December 20, 1996
    11  (P.L.1504, No.195), known as the Taxpayers' Bill of Rights, are
    12  reenacted and amended to read:
    13                               AN ACT

     1  Providing for the rights and privileges of taxpayers.
     2                         TABLE OF CONTENTS
     3  Chapter 1.  General Provisions
     4  Section 101.  Short title.
     5  Section 102.  Legislative intent.
     6  Section 103.  Definitions.
     7  Chapter 2.  Taxpayers' Rights
     8  Section 201.  Application.
     9  Section 202.  Disclosure statement of rights of taxpayers.
    10  Section 203.  Procedures involving taxpayer interviews.
    11  Section 204.  Abatement of certain interest, penalties and
    12                 additions to tax.
    13  Section 205.  Installment agreements.
    14  Section 206.  Basis for evaluating department employees.
    15  Section 207.  Taxpayers' Rights Advocate.
    16  Section 208.  Taxpayer assistance orders.
    17  Section 209.  Application of payments.
    18  Section 210.  Decisions of Board of Finance and Revenue and
    19                 Department of Revenue.
    20  Section 211.  Authority to remove lien.
    21  Section 212.  Innocent spouse relief.
    22  Chapter 3.  [Interdepartmental] Departmental Documents and
    23                 Reports
    24  Section 301.  Rules and regulations.
    25  Section 302.  Technical memoranda.
    26  Section 303.  Advisory opinions.
    27  Section 304.  Reports to General Assembly.
    28  Chapter 4.  Miscellaneous Provisions
    29  Section 401.  Expiration.
    30  Section 402.  Effective date.
    20010H0200B0512                  - 2 -

     1                             CHAPTER 1
     2                         GENERAL PROVISIONS
     3  Section 101.  Short title.
     4     This act shall be known and may be cited as the Taxpayers'
     5  Bill of Rights.
     6  Section 102.  Legislative intent.
     7     It is the intent of the General Assembly to provide equitable
     8  and uniform procedures for the operation of the Department of
     9  Revenue and for all taxpayers when dealing with the department.
    10  In order to ensure the equitable administration of the tax law,
    11  the relative rights and responsibilities of citizens and of
    12  their State government should be clearly set forth and adhered
    13  to. This act is intended as a minimum procedural code, and the
    14  Department of Revenue may adopt or grant additional procedures
    15  not inconsistent with this act.
    16  Section 103.  Definitions.
    17     The following words and phrases when used in this act shall
    18  have the meanings given to them in this section unless the
    19  context clearly indicates otherwise:
    20     "Assessment."  An assessment, determination, settlement or
    21  appraisement of tax liability issued by the Department of
    22  Revenue.
    23     "Department."  The Department of Revenue of the Commonwealth.
    24     "Fiscal Code."  The act of April 9, 1929 (P.L.343, No.176),
    25  known as The Fiscal Code.
    26     "Secretary."  The Secretary of Revenue of the Commonwealth.
    27     "Taxpayer."  An individual, partnership, association,
    28  society, company, corporation, estate, trust, trustee, receiver,
    29  liquidator, fiduciary or other entity subject to or claiming
    30  exemption from any tax administered by the Department of Revenue
    20010H0200B0512                  - 3 -

     1  pursuant to the authority of the laws of this Commonwealth or
     2  under a duty to perform an act for itself or for another under
     3  or pursuant to the authority of such laws.
     4     "Voluntary payment."  A payment of a tax liability made
     5  pursuant to the free will of the taxpayer. The term does not
     6  include a payment made as a result of distraint, levy or
     7  pursuant to a legal proceeding in which the Commonwealth is
     8  seeking to collect its delinquent taxes or file a claim
     9  therefor.
    10                             CHAPTER 2
    11                         TAXPAYERS' RIGHTS
    12  Section 201.  Application.
    13     (a)  Limited to certain taxes.--Except as otherwise provided,
    14  the provisions of this act shall apply to any tax which is
    15  administered by the department. Any reference to a tax or taxes
    16  includes special assessments, fees and other impositions which
    17  are administered by the secretary.
    18     (b)  Strict compliance unnecessary.--Except to the extent
    19  explicitly provided by this act, the failure of the secretary or
    20  an officer or employee of the department to comply with any
    21  provision of this act shall not:
    22         (1)  Excuse a taxpayer from payment of any taxes owed by
    23     the taxpayer.
    24         (2)  Excuse any taxpayer from complying with any other
    25     duty imposed under or pursuant to the laws of this
    26     Commonwealth.
    27         (3)  Cure any procedural defect in an administrative or
    28     judicial proceeding or case involving a taxpayer with respect
    29     to taxes owed or compliance with any duty imposed under the
    30     laws of this Commonwealth.
    20010H0200B0512                  - 4 -

     1  Section 202.  Disclosure statement of rights of taxpayers.
     2     (a)  Contents.--The secretary shall[, not later than 180 days
     3  after the effective date of this act,] prepare a statement which
     4  sets forth the following in simple and nontechnical terms:
     5         (1)  The rights of a taxpayer and the [obligation]
     6     jurisdiction of the department during an audit. The taxpayer
     7     shall be informed about the extent of and limits to the
     8     department's jurisdiction in an audit.
     9         (2)  The procedures by which a taxpayer may appeal or
    10     seek review of any adverse decision of the department,
    11     including administrative and judicial appeals.
    12         (3)  The procedure for filing and processing refund
    13     claims and taxpayer complaints and the time frames for
    14     departmental action.
    15         (4)  The procedures which the department may use and the
    16     remedies it may seek in enforcing [taxes] tax law.
    17     (b)  Distribution.--The statements prepared in accordance
    18  with this section shall be distributed by the secretary to all
    19  taxpayers the secretary contacts, other than by providing tax
    20  return forms, with respect to the determination or collection of
    21  any tax, the cancellation, revocation or suspension of a
    22  license, permit or registration or the denial of an application
    23  for a license, permit or registration. The secretary may take
    24  such actions as the secretary deems necessary to assure that
    25  distribution does not result in multiple statements being sent
    26  to any one taxpayer.
    27  Section 203.  Procedures involving taxpayer interviews.
    28     (a)  Recording of interviews by taxpayer.--Any officer or
    29  employee of the department in connection with any in-person
    30  interview with any taxpayer relating to the determination or
    20010H0200B0512                  - 5 -

     1  collection of any tax, the cancellation, revocation or
     2  suspension of a license, permit or registration or the denial of
     3  an application for a license, permit or registration shall, upon
     4  advance written request of the taxpayer, make an audio recording
     5  of the interview at the taxpayer's own expense and with the
     6  department's equipment. The taxpayer may also make an audio
     7  recording of the interview with the taxpayer's own equipment if,
     8  prior to commencement of the interview, the taxpayer notifies
     9  all parties present that the interview will be recorded.
    10     (b)  Safeguard.--
    11         (1)  An officer or employee of the department shall,
    12     before or at an initial interview, provide the following to
    13     the taxpayer:
    14             (i)  In the case of an in-person interview with the
    15         taxpayer relating to the determination of any tax, an
    16         explanation of the audit process and the taxpayer's
    17         rights under such process.
    18             (ii)  In the case of an in-person interview with the
    19         taxpayer relating to the collection of any tax, an
    20         explanation of the collection process and the taxpayer's
    21         rights under such process.
    22             (iii)  In the case of an in-person interview with the
    23         taxpayer relating to the cancellation, revocation or
    24         suspension of a license, permit or registration or to the
    25         denial of an application for a license, permit or
    26         registration, an explanation of the administrative
    27         hearing and judicial review processes and the taxpayer's
    28         rights under such processes.
    29         (2)  If the taxpayer clearly informs an officer or
    30     employee of the department at any time during an interview,
    20010H0200B0512                  - 6 -

     1     other than an interview initiated by a subpoena, writ or
     2     other lawful process, that the taxpayer wishes to consult
     3     with an attorney, certified public accountant or any other
     4     person permitted to represent the taxpayer, such officer or
     5     employee shall suspend the interview regardless of whether
     6     the taxpayer may have answered one or more questions.
     7     (c)  Representative holding power of attorney.--Any attorney,
     8  certified public accountant or any other person permitted to
     9  represent the taxpayer who is not disbarred or suspended from
    10  practice and who has a written power of attorney executed by the
    11  taxpayer may be authorized by the taxpayer to represent the
    12  taxpayer in any interview described in subsection (a). An
    13  officer or employee of the department may not require a taxpayer
    14  to accompany the representative in the absence of a subpoena,
    15  writ or other lawful process to examine and inspect the taxpayer
    16  or the taxpayer's books, records or other papers. The officer or
    17  employee, with the consent of the immediate supervisor of the
    18  officer or employee, may notify the taxpayer directly that the
    19  officer or employee believes such representative is responsible
    20  for unreasonable delay or hindrance of a department examination
    21  or investigation of the taxpayer.
    22     (d)  Nonapplicability to certain investigations.--This
    23  section shall not apply to criminal investigations or
    24  investigations relating to the integrity of any officer or
    25  employee of the department.
    26     (e)  Scope.--For purposes of this section, any reference to
    27  tax shall also include any associated penalty, addition to tax
    28  or interest.
    29  Section 204.  Abatement of certain interest, penalties and
    30                 additions to tax.
    20010H0200B0512                  - 7 -

     1     (a)  Interest attributable to errors and delays by the
     2  department.--In the case of any assessment or final
     3  determination of interest, the secretary may abate the
     4  assessment or final determination of all or any part of interest
     5  for any period for the following:
     6         (1)  Any deficiency or any tax finally determined to be
     7     due attributable in whole or in part to any error or delay by
     8     an officer or employee of the department acting in his or her
     9     official capacity in performing a ministerial act.
    10         (2)  Any payment of any tax to the extent that any error
    11     or delay in such payment is attributable to such officer or
    12     employee being erroneous or dilatory in performing a
    13     ministerial act.
    14     (b)  Error or delay.--For purposes of subsection (a)(1), an
    15  error or delay shall be taken into account only if no
    16  significant aspect of the error or delay can be attributed to
    17  the taxpayer involved and after the department has contacted the
    18  taxpayer in writing with respect to the deficiency or tax
    19  finally determined to be due or payable. The secretary shall
    20  determine what constitutes timely performance of various
    21  ministerial acts performed under or pursuant to this act.
    22  Administrative and judicial review of abatements under
    23  subsection (a) and this subsection shall be limited to review of
    24  whether failure to abate would be widely perceived as grossly
    25  unfair.
    26     (c)  Abatement of any penalty or addition to tax or excess
    27  interest attributable to erroneous written advice by the
    28  department.--
    29         (1)  The secretary shall abate any portion of any penalty
    30     or excess interest attributable to erroneous advice furnished
    20010H0200B0512                  - 8 -

     1     to the taxpayer in writing by an officer or employee of the
     2     department, acting in the officer's or employee's official
     3     capacity, if:
     4             (i)  the written advice was reasonably relied upon by
     5         the taxpayer and was in response to specific written
     6         request of the taxpayer; and
     7             (ii)  the portion of the penalty or addition to tax
     8         or excess interest did not result from a failure by the
     9         taxpayer to provide adequate or accurate information.
    10         (2)  This subsection shall not be construed to require
    11     the department to provide written advice to taxpayers or
    12     other persons or entities.
    13  Section 205.  Installment agreements.
    14     (a)  Authorization.--The secretary may enter into written
    15  agreements with any taxpayer under which the taxpayer is allowed
    16  to satisfy liability for payment of any tax and any interest,
    17  penalty or addition to tax in installment payments if the
    18  secretary determines that the agreement will facilitate
    19  collection of the liability.
    20     (b)  Extent to which agreements remain in effect.--
    21         (1)  Except as otherwise provided in this subsection, any
    22     agreement entered into by the secretary under subsection (a)
    23     shall remain in effect for the term of the agreement.
    24         (2)  The secretary may terminate any prior agreement
    25     entered into under subsection (a) if:
    26             (i)  information which the taxpayer provided to the
    27         secretary prior to the date of the agreement was
    28         inaccurate or incomplete; or
    29             (ii)  the secretary believes that collection of any
    30         liability to which an agreement under this section
    20010H0200B0512                  - 9 -

     1         relates is in jeopardy.
     2         (3)  If the secretary finds that the financial condition
     3     of the taxpayer has significantly changed, the secretary may
     4     alter, modify or terminate the agreement, but only if:
     5             (i)  notice of the secretary's finding is provided to
     6         the taxpayer no later than 30 days prior to the date of
     7         such action; and
     8             (ii)  the notice contains the reasons why the
     9         secretary believes a significant change has occurred.
    10         (4)  The secretary may alter, modify or terminate an
    11     agreement entered into by the secretary under subsection (a)
    12     if the taxpayer fails to do any of the following:
    13             (i)  Pay any installment at the time the installment
    14         is due under such agreement.
    15             (ii)  Pay any other tax liability at the time the
    16         liability is due.
    17             (iii)  Provide a financial condition update as
    18         requested by the secretary.
    19     (c)  Prepayment permitted.--Nothing in this section should be
    20  construed to prevent a taxpayer from prepaying in whole or in
    21  part any outstanding liability under any agreement the taxpayer
    22  enters into with the secretary.
    23  Section 206.  Basis for evaluating department employees.
    24     (a)  General rule.--The department shall not use records of
    25  tax enforcement results:
    26         (1)  as the primary criterion to evaluate department
    27     officers or employees directly involved in collection
    28     activities and their immediate supervisors; or
    29         (2)  to impose or suggest collection or assessment quotas
    30     or goals with respect to department officers or employees
    20010H0200B0512                 - 10 -

     1     described in this subsection.
     2     (b)  Exceptions.--Forecasts of enforcement results may be
     3  made and communicated for planning purposes. Tax enforcement
     4  results may be accumulated, tabulated, published and used for
     5  management and control of tax administration resources so long
     6  as tax enforcement results tabulations are not used as the
     7  primary criterion to evaluate an officer or employee described
     8  in subsection (a) or to impose or suggest production quotas or
     9  goals. In the discharge of a manager's responsibilities, but
    10  subject to the provisions of subsection (a)(1), a manager may
    11  raise questions with an officer or employee about the number of
    12  cases the officer or employee has processed, the amount of time
    13  the officer or employee has been spending on the individual case
    14  or the kind of results the officer or employee has been
    15  obtaining.
    16  Section 207.  Taxpayers' Rights Advocate.
    17     The department shall designate a Taxpayers' Rights Advocate.
    18  The Taxpayers' Rights Advocate shall be an employee of the
    19  department and shall report directly to the secretary. The
    20  Taxpayers' Rights Advocate shall facilitate the resolution of
    21  taxpayer complaints and problems in connection with the audit or
    22  collection of a tax imposed under Article III or XXI of the act
    23  of March 4, 1971 (P.L.6, No.2), known as the Tax Reform Code of
    24  1971.
    25  Section 208.  Taxpayer assistance orders.
    26     (a)  Authority to issue.--On application filed by a taxpayer
    27  with the department Taxpayers' Rights Advocate in the form,
    28  manner and time prescribed by the secretary and after thorough
    29  investigation, the Taxpayers' Rights Advocate may issue a
    30  taxpayer assistance order if, in the determination of the
    20010H0200B0512                 - 11 -

     1  Taxpayers' Rights Advocate, the manner in which the State tax
     2  laws are being administered is creating or will create an unjust
     3  and inequitable result for the taxpayer. A determination by the
     4  Taxpayers' Rights Advocate under this section to issue or to not
     5  issue a taxpayer assistance order is final and cannot be
     6  appealed to any court.
     7     (b)  Terms of a taxpayer assistance order.--A taxpayer
     8  assistance order may require the department to release property
     9  of the taxpayer levied on, cease any action or refrain from
    10  taking any action to enforce the State tax laws against the
    11  taxpayer until the issue or issues giving rise to the order have
    12  been resolved. The running of the period of limitation for such
    13  department action shall be suspended from the date of the
    14  taxpayer assistance order until one of the following:
    15         (1)  The expiration date of the order.
    16         (2)  If an order is modified, the expiration date of the
    17     modification order.
    18         (3)  If an order is rescinded, the date of the rescission
    19     order.
    20     (c)  Authority to modify or rescind.--A taxpayer assistance
    21  order may be modified or rescinded by the secretary.
    22     (d)  Independent action of Taxpayers' Rights Advocate.--This
    23  section shall not prevent the Taxpayers' Rights Advocate from
    24  taking action in the absence of an application being filed under
    25  subsection (a).
    26  Section 209.  Application of payments.
    27     Unless otherwise specified by the taxpayer, all voluntary
    28  payments with respect to any tax period for any tax administered
    29  by the department shall be allocated within the taxpayer's
    30  account in the following priority:
    20010H0200B0512                 - 12 -

     1         (1)  Tax.
     2         (2)  Addition to tax.
     3         (3)  Interest.
     4         (4)  Penalty.
     5         (5)  Any other fees or charges.
     6  Section 210.  Decisions of Board of Finance and Revenue and
     7                 Department of Revenue.
     8     (a)  Precedent.--Where the Board of Finance and Revenue has
     9  issued a decision or an order in favor of a taxpayer and the
    10  Commonwealth has not appealed the decision or order, the
    11  department may not make an assessment against the taxpayer that
    12  raises an identical or substantially identical issue.
    13     (b)  Application.--Precedent shall apply to tax periods
    14  following the period to which the decision or order of the Board
    15  of Finance and Revenue applies. It shall not apply where there
    16  has been a change in statute, regulation or material fact
    17  applicable to periods following the period to which the decision
    18  or order of the Board of Finance and Revenue applies.
    19     (c)  Decisions of department.--In the case of a tax imposed
    20  under Article III of the act of March 4, 1971 (P.L.6, No.2),
    21  known as the Tax Reform Code of 1971, the department may not
    22  assess a taxpayer with respect to an issue for which the
    23  department assessed the same taxpayer in a previous year and the
    24  taxpayer prevailed in removing such assessment based upon
    25  identical or substantially identical facts.
    26     (d)  Exception.--Subsections (a) and (c) shall not apply if
    27  the department, upon publication of notice, changes its policy
    28  with respect to a discretionary issue, provided that any such
    29  change in policy shall be effective prospectively only.
    30  Section 211.  Authority to remove lien.
    20010H0200B0512                 - 13 -

     1     The secretary shall remove the lien on any property and shall
     2  promptly notify the property owner that the lien has been
     3  removed if any of the following apply:
     4         (1)  the debt which underlies the lien has been otherwise
     5     satisfied;
     6         (2)  removal of the lien will facilitate the collection
     7     of the outstanding debt; or
     8         (3)  the taxpayer has entered into an agreement under
     9     section 205 to satisfy the outstanding debt by means of
    10     installment payments and such agreement provides for the
    11     removal of the lien.
    12  Section 212.  Innocent spouse relief.
    13     Under regulations promulgated by the secretary, a taxpayer
    14  filing a joint return under Article III of the act of March 4,
    15  1971 (P.L.6, No.2), known as the Tax Reform Code of 1971, for a
    16  taxable year shall be relieved of liability for tax, interest
    17  and penalties for that taxable year to the extent such liability
    18  is attributable to a substantial understatement by the
    19  taxpayer's spouse. This section shall apply only if:
    20         (1)  On such joint return there is a substantial
    21     understatement of tax attributable to grossly erroneous items
    22     of one spouse.
    23         (2)  The other spouse establishes that in signing the
    24     return such spouse did not know, and had no reason to know,
    25     that there was such substantial understatement.
    26         (3)  Taking into account all the facts and circumstances,
    27     it is inequitable to hold the other spouse liable for any
    28     assessment for such taxable year attributable to such
    29     substantial understatement.
    30                             CHAPTER 3
    20010H0200B0512                 - 14 -

     1       [INTERDEPARTMENTAL] DEPARTMENTAL DOCUMENTS AND REPORTS
     2  Section 301.  Rules and regulations.
     3     The secretary shall make such reasonable rules and
     4  regulations, not inconsistent with law, as may be necessary for
     5  the exercise of its powers and the performance of its duties
     6  under this act, including regulations which shall advise the
     7  public of the following:
     8         (1)  The various methods by which the department
     9     communicates tax policy and interpretations to taxpayers, tax
    10     practitioners, personnel of the department and the general
    11     public.
    12         (2)  The legal force and effect, precedential value and
    13     binding nature of each method of communication.
    14  Section 302.  Technical memoranda.
    15     Technical memoranda issued by the secretary shall be provided
    16  to taxpayers and others of existing interpretations of laws and
    17  regulations by the department or changes to the statutory or
    18  case law of interest to the public. Where and to the extent that
    19  an opinion of the legal counsel of the department is deemed to
    20  be of sufficient significance and general applicability to a
    21  group or group of taxpayers, the opinion shall be likewise
    22  provided.
    23  Section 303.  Advisory opinions.
    24     With respect to taxes administered by the secretary, the
    25  secretary shall be required to render advisory opinions within
    26  90 days of the receipt of a petition for such an opinion. This
    27  period may be extended by the secretary, for good cause shown,
    28  for no more than 30 additional days. An advisory opinion shall
    29  be rendered to any person subject to a tax or liability under
    30  this chapter or claiming exemption from a tax or liability. In
    20010H0200B0512                 - 15 -

     1  the discretion of the secretary, they may also be rendered to
     2  any nontaxpayer, including, but not limited to, a local
     3  official, petitioning on behalf of a local jurisdiction or the
     4  head of a State agency petitioning on behalf of the agency.
     5  Advisory opinions, which shall be published and made available
     6  to the public, shall not be binding upon the secretary except
     7  with respect to the person to whom such opinion is rendered. A
     8  subsequent modification by the secretary of an advisory opinion
     9  shall apply prospectively only. A petition for an advisory
    10  opinion shall contain a specific set of facts, be submitted in
    11  the form prescribed by the secretary and be subject to the rules
    12  and regulations as the secretary may promulgate for procedures
    13  for submitting such a petition.
    14  Section 304.  Reports to General Assembly.
    15     The secretary shall provide to the chairman and minority
    16  chairman of the Finance Committee of the Senate and the chairman
    17  and minority chairman of the Finance Committee of the House of
    18  Representatives the reports indicated in paragraphs (1) through
    19  (4):
    20         (1)  A report containing statistical information relating
    21     to the number of cases handled by the Taxpayers' Rights
    22     Advocate, the types of taxes addressed in the cases and the
    23     resolution of the cases. This report shall be submitted by
    24     March 1 of each year for cases handled during the prior
    25     calendar year.
    26         (2)  A report containing a summary of the results of any
    27     customer or taxpayer satisfaction survey conducted by the
    28     department. This report shall be submitted by March 1 of each
    29     year for any such survey completed during the prior calendar
    30     year.
    20010H0200B0512                 - 16 -

     1         (3)  A report containing the department's strategic plan
     2     or any updates thereto. This report shall be submitted by
     3     March 1 of odd-numbered years.
     4         (4)  A report containing the standards of conduct or the
     5     content of any code of ethics for department employees. This
     6     report shall be submitted by March 1 of odd-numbered years.
     7     The report shall contain a numeric review of incidents or
     8     conduct investigated or reported under the standards of
     9     conduct or code of ethics as well as the resolutions of such
    10     reviews or investigations.
    11                             CHAPTER 4
    12                      MISCELLANEOUS PROVISIONS
    13  Section 401.  Expiration.
    14     This act shall expire on December 31, [2000] 2004.
    15  Section 402.  Effective date.
    16     This act shall take effect in 60 days.
    17     Section 2.  This act shall be retroactive to January 1, 2001.
    18     Section 3.  This act shall take effect immediately.








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