administer the delivery of a comprehensive and coordinated plan
of social and other services and activities in the planning and
service area.
"Consumer." A person who resides in a facility.
"Department." The Department of Aging of the Commonwealth.
"Designated person." An individual who may be chosen by a
consumer and whose selection is documented in the consumer's
record to be notified in case of emergency, termination of
service, facility closure or for reasons requested by the
consumer or as required under this act.
"Facility." Any of the following:
(1) A home that provides domiciliary care as defined in
section 2202-A of the act of April 9, 1929 (P.L.177, No.175),
known as The Administrative Code of 1929.
(2) A personal care home or an assisted living residence
as defined in section 1001 of the act of June 13, 1967
(P.L.31, No.21), known as the Human Services Code.
(3) A long-term care nursing facility as defined in
section 802.1 of the act of July 19, 1979 (P.L.130, No.48),
known as the Health Care Facilities Act.
"Licensing agency." In the case of:
(1) A domiciliary care home, the Department of Aging.
(2) A long-term care nursing facility, the Department of
Health.
(3) A personal care home or an assisted living
residence, the Department of Human Services.
"Long-term care ombudsman" or "ombudsman." An agent of the
Department of Aging, who, under section 2203-A of the act of
April 9, 1929 (P.L.177, No.175), known as The Administrative
Code of 1929, investigates and seeks to resolve complaints made
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