Director of the Bureau of Children's Behavioral Health Services
MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES AND THE EXECUTIVE
DIRECTOR OF THE GOVERNOR'S OFFICE OF ADVOCACY AND REFORM OR ITS
SUCCESSOR , shall establish policies and procedures to facilitate
the purposes of the ombudsman. The policies and procedures shall
include procedures for filing complaints, investigating
complaints and taking action to implement resolutions to
complaints, including the use of State agency enforcement
authority to resolve complaints as recommended by the ombudsman.
(e) (F) In ensuring that the goals of the ombudsman are met,
the following shall apply:
(1) The ombudsman shall monitor the development and
implementation of Federal, State and local statutes, regulations
and policies regarding services and supports for children with
mental health disorders, including the education of children
with mental health disorders.
(2) The ombudsman shall maintain complete records of
complaints received, the actions taken, findings, outcomes and
recommendations in response to any complaints and other actions,
including those taken by the Commonwealth and private agency
responses to serious complaints.
(3) Each quarter, the ombudsman shall send a report to each
government agency about which a complaint was THAT WAS THE
SUBJECT OF A COMPLAINT received by the ombudsman during the
relevant period, listing the complaints involving that agency
which THAT were received during the past quarter , and . THE
OMBUDSMAN shall meet regularly with the secretary, the Deputy
Secretary for Medical Assistance Programs and the Director of
the Bureau of Children's Behavioral Health Services MENTAL
HEALTH AND SUBSTANCE ABUSE SERVICES AND THE EXECUTIVE DIRECTOR
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